Effective Control of Unanticipated On-site Events: a Pragmatic, Human-oriented Problem Solving Approach

Unanticipated events on building sites are inevitable. The frequency of unanticipated events is usually high due to the inherent complexity and dynamics of construction projects. A proper mobile interactive personal network can make use of the rich knowledge and experience of site staff, to handle and effectively resolve on-site problems caused by unanticipated events. Immediate on-site problem solving significantly impacts subsequent project characteristics and leads to a more productive organizational processes as a whole. This paper focuses on the importance of interactive personal communication as a basis for immediate on-site problem solving. For communications support, a human-oriented pragmatic solution in the form of a mobile, interactive, context-sensitive personal network is presented.